Hi guys, sorry the site was down...
- Thread starter Rukas
- Start date
Hi,
I am writing this to explain to you how dissatisfied I am with your treatment of a long standing, 10+ year customer, over the past 24 hours.
32 hours ago you emailed me phishing had been reported on my website and telling me the infected content was my public_html/sub folder, with nothing else to go on. That folder holds about a dozen sub domains, thus the name "sub."
You then suspended my account.
I replied to the ticket asking for more information and was met with no response. I then tried to access my gator**** cpanel site to check the files and was told I had an invalid account. My shell access also did not work -- leaving me totally in the dark and unable to fix anything -- or conveniently for you, transfer to another host.
I went through the livechat and they were no help on the main issue or the access issue.
I rang up (I am in Australia, calling you internationally from a cell phone) and was told it would be fixed within 2 hours. After 5 hours it had not been fixed. I rang back, at this point your voice recording told me that my number had been recognized and associated with a ticket and I was AUTOMATICALLY put through to SiteLock -- let me make this clear, I was calling HOSTGATOR and was being AUTOMATICALLY put through to SITELOCK who were telling me I would need to pay them to access my content or unsuspend my account. After telling them this was not acceptable they put me through to HostGator support, who told me it would be up by the end of the day.
A day passes. The site is still not up and you have not responded to my ticket -- however SiteLock has emailed me offering to unlock my site for a fee.
I google and apparently this is a common scam you are running with your "partner."
I call for a third time and again, automatically get put through to SiteLock. I tell them I want to speak to HostGator and they refuse. I firmly tell them to put me through and they finally do.
FINALLY after having to get angry I get some traction and the issue is escalated and taken care of on the phone within 5 minutes.
And more importantly at this stage after the money you have lost and cost me, what are you going to do to keep my business because I am furious?
Also -- my cPanel access through https://gator***.hostgator.com:****/ STILL has not been restored -- nor my SSL access. Please fix this ASAP.
At this stage I see that my next six months is due next month -- I would like this bill credited to keep me as a customer.
Otherwise turn my cpanel and SSL access back on so I can transfer away from your scams.
Thank you.
I am writing this to explain to you how dissatisfied I am with your treatment of a long standing, 10+ year customer, over the past 24 hours.
32 hours ago you emailed me phishing had been reported on my website and telling me the infected content was my public_html/sub folder, with nothing else to go on. That folder holds about a dozen sub domains, thus the name "sub."
You then suspended my account.
I replied to the ticket asking for more information and was met with no response. I then tried to access my gator**** cpanel site to check the files and was told I had an invalid account. My shell access also did not work -- leaving me totally in the dark and unable to fix anything -- or conveniently for you, transfer to another host.
I went through the livechat and they were no help on the main issue or the access issue.
I rang up (I am in Australia, calling you internationally from a cell phone) and was told it would be fixed within 2 hours. After 5 hours it had not been fixed. I rang back, at this point your voice recording told me that my number had been recognized and associated with a ticket and I was AUTOMATICALLY put through to SiteLock -- let me make this clear, I was calling HOSTGATOR and was being AUTOMATICALLY put through to SITELOCK who were telling me I would need to pay them to access my content or unsuspend my account. After telling them this was not acceptable they put me through to HostGator support, who told me it would be up by the end of the day.
A day passes. The site is still not up and you have not responded to my ticket -- however SiteLock has emailed me offering to unlock my site for a fee.
I google and apparently this is a common scam you are running with your "partner."
I call for a third time and again, automatically get put through to SiteLock. I tell them I want to speak to HostGator and they refuse. I firmly tell them to put me through and they finally do.
FINALLY after having to get angry I get some traction and the issue is escalated and taken care of on the phone within 5 minutes.
- Why couldnt this be done straight away?
- Why do you insist on holding accounts ransom and directing them to SiteLock to fleece $300+ out of them?
- Why do you not respond to tickets?
- Why does your initial ticket say that I can FTP, SSH or access the files through cPanel to fix the issue, and then you restrict access to all three preventing people from making any fixes and essentially forcing them to use SiteLock because they have no other choice?
And more importantly at this stage after the money you have lost and cost me, what are you going to do to keep my business because I am furious?
Also -- my cPanel access through https://gator***.hostgator.com:****/ STILL has not been restored -- nor my SSL access. Please fix this ASAP.
At this stage I see that my next six months is due next month -- I would like this bill credited to keep me as a customer.
Otherwise turn my cpanel and SSL access back on so I can transfer away from your scams.
Thank you.
Last edited:
Donate
Any donations will be used to help pay for the site costs, and anything donated above will be donated to C-Dub's son on behalf of this community.
Members online
No members online now.