I have insurance on my phone which is like $6 extra a month, then to replace it cus it was lost/stolen it was straight up $80. If it's water damage, hardware failure, etc.. they will send me a new one for free. It depends on the problem though. The new one isn't necessarily "new" either, sometimes they're refurbished or what not, it's pretty much new though. The one I got was brand new though so it's cool