^^^already did and it's internal, all of the cables are good and it haas no errors, and then with another utility that came with the burner (nero info tool) and it has check marks next to everything it can read/write, and it has (read) cd-r, cd-rw, dvd-rom, dvd-r, dvd-rw, dvd+r, dvd+rw, dvd+r dl, cd text, cd+g, c2 errors, (write) cd-r, cd-rw, dvd-r, dvd-rw, dvd+r, dvd+rw, dvd+r dl, and buffer underrun protection, and btw it would prolly be cheaper to get a new burner than it would be to pay a tech and/or get a new lens.